But in the larger sense—beyond your health concerns and the caregivers surrounding you—you want to be in a hospital that is well managed, has been awarded by peers for excellence, attracts the best talent in different fields of medicine… and is led by an innovative and noted executive. Not someone who plays one on commercials, but someone who has risen through the ranks of successful management of acute care hospital operations, strategic planning, new business development and change management.
All the factors we have named have come together at Flint’s notable McLaren hospital, and in the person of Chad Grant, who has been named president and chief executive officer of McLaren Flint. Grant assumed the CEO position following the retirement of McLaren Flint’s previous CEO, Donald Kooy. The 42-year-old Grant is a Fellow of the American College of Healthcare Executives, and is one of America’s rising hospital administrators.
“I am a business person at heart,” Grant said, while being interviewed in his office atop McLaren Flint hospital, windows facing north. “I am entrepreneurial, and always have been.” Managing people and programs is his passion, and his conversations frequently are dotted with the word “growth.” Growing McLaren’s mission. Growing McLaren’s commitment to its community. Growing McLaren’s list of specialties and areas of expertise. Growing McLaren’s prominence in the field.
For all his management vibes, however, Grant has been attracted to medicine and healthcare all his life; not as an MD, but knowing medicine in all its aspects inside and out. A native of Bowling Green, Ohio, and a Michigan resident since 1995, he earned a bachelor’s degree in nuclear medicine from Siena Heights University, and master’s degrees in health services administration and finance from Central Michigan University. His first job was at Harper Hospital (Detroit Medical Center) as a nuclear medicine technician.
In 20 years at DMC, Grant held several positions of increasing responsibility, including vice president of their cardiovascular institute. He was also an administrative director of ancillary services, including radiology, respiratory therapy, neurology, electro-neurodiagnostics and the pediatric sleep disorders laboratory. He served as chief operating officer at Children’s Hospital of Michigan, a DMC subsidiary.
At DMC, he served under President and CEO Mike Duggan, currently the mayor of Detroit. After Duggan moved on, Chad Grant moved on, too, to the McLaren system. McLaren Flint, the largest of the statewide network’s campuses, was founded almost 100 years ago.
Grant joined McLaren Health Care in December 2014 as the president and CEO of McLaren Oakland. In this position, he also had management responsibilities for the McLaren Clarkston campus located in Independence Township in northern Oakland County. During his tenure at McLaren Oakland, he achieved success in growing volumes and market share, and improving the clinical and financial operation of that acute-care facility. He oversaw the acquisition of a physician-owned urgent care clinic in Clarkston and transformed it into a freestanding, full-service emergency center that serves more than 24,000 visits a year.
He serves on the Board of Directors of Baker College of Auburn Hills, and he has multiple professional affiliations including the American College of Healthcare Executives, Society of Nuclear Medicine and American Healthcare Radiology Administrators.
Grant’s impressive résumé bespeaks medicine and administration, but to Chad Grant there is not much space between them in his business worldview. “Both activities address different ways to serve the community, to fulfill the needs of people. McLaren Flint is a resource for the community,” he said emphatically.
“McLaren Flint has a longstanding reputation as a leader in providing high-quality clinical care and innovation to the communities it serves,” Grant said. “I believe that there are many substantial opportunities to expand and grow our services.” There’s his mantra again: Growth. On the job since early February, Grant can already say, “I have enjoyed working closely with the medical staff, management team and employees, developing and implementing clinical and operational strategies that will ensure our success moving forward.”
As Grant walked the hospital corridors, he seemed as much a friend as The Boss. He immediately established rapport with McLaren’s workers, no matter what their places on the organizational charts. Youthful, with a ready sense of humor and comfortable manner, he projects the corporate atmosphere of McLaren Flint. An accessible, “next-door neighbor” kind of guy, Grant lives in nearby Clarkston with his wife Jessica and children Ty, 15; Ethan, 14; and Ava, 7.
Affability barely camouflages the intensity of Grant as president, CEO and visionary. “We do things other hospitals don’t do, and I am proud of that,” he said. “Our cardiovascular and cancer programs are unique, and our stroke care capabilities (the focus of a recent cover story in Innovative Health Magazine) are second to none.”
Does he see any challenges that are unique to being a teaching-facility hospital in Flint? “Every hospital and healthcare facility is facing challenges with the changes [Affordable Care Act and its possible reforms] these days. But I think these matters play to my own strengths.”
If McLaren Flint foresees any adjustments to its mission, Grant said, it is really more that of growing and renewing commitments – “adapting to how we provide services. We still work hard to reach the under-served, and provide high-quality care. If there is a rapid pace of change in healthcare, it just requires us to do things differently—while keeping things close to home.”
“Close to home,” in Grant’s parlance, includes neighborhood and community outreach and partnerships. “Basically, we should work to keep patients out of hospitals.”
“I see McLaren Flint as a Wellness operation, not a Sickness business.”
Asked to list his “distinctives” – a normal request when one assumes a major new job – Chad Grant’s mind was typically quick with a checklist, even while insisting that he inherited an impressive glidepath at McLaren Flint.
“I will continue our hospital’s unrelenting pursuit of quality,” he said. “Also, I have made a commitment to aggressive action in the area of physician relations and partnerships, all the various forms that can take. We look toward new models and realignments to assist doctors in their businesses.
“… and Growth in these areas. Every day can be better!”
COVER STORY continued
McLaren Flint is a 404-bed tertiary teaching facility, serving the medical needs of residents in greater Genesee County and the mideastern part of Michigan.
McLaren Flint is affiliated with Michigan State University College of Human Medicine in its medical residency programs including family practice, internal medicine, general surgery, orthopedic surgery, and radiology. McLaren Flint also maintains vascular surgery and health psychology fellowship programs in partnership with Michigan State University.
McLaren Flint provides a wide range of highly specialized and complex medical and surgical services to serve the needs of critically ill patients in our community. McLaren Flint is the county’s leader in the provision of advanced cardiology and cardiac surgery services, performing more types and numbers of cardiac surgeries and procedures than any other hospital in the area.
McLaren Flint is one of the nation’s first Certified Comprehensive Stroke Centers, and the first in Genesee County. It is a “hub” of the McLaren Stroke Network and the first hospital in the region to provide highly specialized interventional neurology procedures to treat stroke and aneurysms.
The Karmanos Cancer Institute at McLaren Flint has earned the highest level and most awards for quality and safety than any other program in mid-Michigan. The Cancer Institute at McLaren Flint is part of Michigan’s largest cancer care network. The Barbara Ann Cancer Institute, headquartered in Detroit, is one of only 47 National Cancer Institute-designated comprehensive cancer centers in the nation.
As a testament to orthopedic excellence, McLaren Flint is designated as a Blue Distinction Center for Hip and Knee Replacement and Spine Surgery.
The hospital is certified as a Bariatric Center of Excellence by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program.
McLaren Flint annually provides $40 million in uncompensated and charitable care and community benefit services to serve the needs of the uninsured and underinsured and to enhance access to healthcare services in our community. In other community benefit services, the hospital contributes an additional value of $10 million in free and reduced community-based programs. These include numerous health screenings, health classes, community health education events, support group sessions, support and free medical clinics, health fairs, research activity, transportation for patients, blood drives, immunizations, support of cultural center activities, and a multitude of other events that improve the quality of life in our community.
More than 65,000 people are treated annually at McLaren's Trauma and Emergency Center by physicians specially trained in emergency medicine. ’Round-the-clock coverage and treatment is also provided by trauma and general surgeons, as well as orthopedic, neurosurgery, anesthesiology, radiology, critical care, cardiac surgery, hemodialysis and microvascular surgery specialists.
McLaren provides hospital resources necessary for trauma care, along with the entire spectrum of care to address the needs of all injured patients. In particular, McLaren's orthopedics, neurological and rehabilitation units, and its brain and spine injury programs, are vital links in the continuum of care for traumatically-injured patients.
The Fast Track Emergency Room Service at McLaren Flint is available 9 a.m. to 2 a.m., seven days a week. The Fast Track service offers a separate waiting area with a registration and triage station designed to care for less urgent emergency conditions and illnesses. McLaren is committed to providing quality, fast track service within 90 minutes or less. This service provides rapid evaluation and treatment of minor illnesses and injuries, such as minor fractures and sprains, severe symptoms of the flu and earache, cuts and bruises, toothaches, and other non-emergent conditions.
Women’s Services at McLaren Flint are highlighted by the “BirthPlace at McLaren Flint,” featuring 13 comfortable LDRP suites, two outpatient treatment rooms, and a dedicated surgical suite for Caesarean sections. McLaren also offers midwifery services to complement its highly qualified obstetricians. A full range of prenatal education classes are taught by a registered nurse, and bedside lactation consultation is available. McLaren Flint has several OB/GYN specialists to care for gynecological health needs—from routine exams and obstetrics to the diagnosis and treatment of gynecological disorders. Minimally invasive surgical techniques such as robotic-assisted surgery and single port laparoscopic surgery are used at McLaren Flint to treat many gynecologic conditions designed to minimize pain and scarring and result in a quicker recovery.
McLaren also offers its patients a comprehensive breast cancer program, including a Breast Imaging Center of Excellence, a Women’s Cancer Support Group, art therapy and wellness classes such as yoga, meditation, tai chi and Zumba.
Other services at McLaren Flint include: